Orders are processed within 2-3 business days after the order date.
-First pair $15.00
-Each additional $5.00
International:
-First Pair $25.00
-Each additional $5.00
Please note customers are responsible for all duties and taxes.
Return policy
If you are not fully happy with the goods you have received, you can return Matelasse to us within 14 days of receipt for an exchange or Online store credit; providing they are in their original packaging and in a resalable condition.
Restocking Fee:
Customers, please note that any canceled orders at the customers' request or due to fraud will be subjected to a flat rate restocking fee of 5% of the total order value.
However, the fee will be waived for defective or miss-shipped items.
If you have any further questions regarding the re-stocking fee please feel free to contact our customer service rep.
[email protected]
For international returns, customers will be granted online store credit equal to the amount of item(s) returned, minus the value of the return label, and 5% restocking fee. This fee will be calculated and removed from your logo-letter at when the return is processed
Limited release or Sale items are non-refundable and are not eligible for exchange.
For more information please visit our
returns page
