You have 14 calendar days from the day you receive your order, or make a purchase in one of our physical stores, to send a return or report a problem with your order.
Once the products have been sent for return, h 15h / 16h 20h, don't worry. The determining date is the date of dispatch of the package to our facilities.
After the 14-day period, it is not possible to return any products, as specified on our Returns page and in our Purchase Conditions.
Other links of interest:
- How to process with a return?
- Can I return a product in one of your physical stores?
- Is the return shipping cost at the customer's expense?
- How and when will I receive the refund corresponding to my return?
